FAQ


What is the Virgin Gift Card?

The Virgin Gift Card is a new, convenient credit-card sized card to keep in your wallet that allows you to buy some fantastic products and services from the Virgin Group. The Virgin Gift Card is not a credit, charge or cheque guarantee card.

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How much money can I put on my Virgin Gift Card?

The Virgin Gift Card can be purchased here online with any amount from £5 to a maximum of £2,000.

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What can I buy with my Virgin Gift Card?

You can use your Virgin Gift card to purchase or pay towards a range of fantastic products and services from the Virgin group, from experience days to flights and holidays, to wonderful wines. Click below for more information and for instructions of how to redeem your card with each partner:

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What is your cut off time for next day delivery?

You’ll need to purchase your Virgin Gift Card before 12.00 to guarantee next working day delivery

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How do I know how much money is on a Virgin Gift Card given to me?

The amount on your card will be printed on the presentation carrier to which your card is affixed, inside your black Gift Card wallet.

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How can I check the balance on my Virgin Gift Card?

You can check the balance on your Virgin Gift Card by clicking here

Alternatively, call us on 0844 474 0474.

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Can I get the cash back from my Virgin Gift Card?

Sorry, the Virgin Gift Card cannot be refunded or exchanged for cash.

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Is there an expiry period for my Virgin Gift Card?

This card expires 24 months after date of purchase and the remaining balance will be deducted.

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What happens if my Virgin Gift Card is lost, stolen or damaged?

Please treat your Virgin Gift Card as cash as the card cannot be replaced if lost, damaged or stolen.

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What are the Terms and Conditions of the Virgin Gift Card?

The Virgin Gift Card terms and conditions can be viewed here

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Can I use the Virgin Gift Card outside the UK?

Virgin Gift Cards are only available in GBP and can only be used with companies within the UK. Bookings for holidays outside the UK can be made with one of the companies listed on our where to spend page.

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How can I contact you if I have any problems?

Just call our Customer Service team on 0844 474 0474 and they’ll be happy to help.

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What does the £7.99 delivery charge include?

The delivery charge is for the packaging and delivery of your order. This includes Special delivery and will require your signature, which means someone will need to be there to sign for and receive the order.

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